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Returns Policy

Returns can only be accepted in original packaging/ unworn/ with labels or shoe tags still attached within 14 days of receipt of order. Please enclose your order number, proof of purchase and your full contact details. Please note: To avoid a charge, free gifts must also be returned at the same time if they are part of a promotion on a product which you're sending back to us.

If you would like to amend or cancel your order before it has been despatched, please contact us immediately on 023 8058 2577or We do despatch all orders as promptly as possible so if your order has already been sent before you cancel it, we will unfortunately only be able to refund you less any postage costs (if applicable).


We cannot accept any used rackets back as we are unable to resell used products. We recommend any unwanted but used items are resold by the customer using a third party such as ebay. Any rackets which have been used or where the wrapper has been removed from the handle will be returned to you as we cannot sell such products as new as it is not fair on our valued customers to whom we work hard to supply a high quality product. If you are unsure about which racket to choose, please drop us an email for advice or take advantage of our unique 'ten day trial' service (see below). 


Customers are responsible for the cost of returning any unwanted items (and associated free gifts if applicable) to us unless the item is faulty or has been sent in error (see below). Please note any errors with your order must be notified within 7 days of receipt. 

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